Faqs

Questions: how do I place my orders

Ans: Step 1: Click on the Category of your choice.

Step 2: Click on ADD TO CART.

Step 3: Click on BUY NOW.

Step 4: Click on CHECKOUT where you must complete the details of your order and place your order

If you have any further questions, you can call our helpdesk at 9810703572or chat with us using the Live chat at the bottom of your screen

Questions: can I buy multiple orders in single purchase??

Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

Questions how can I know my order is confirmed?

For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash on Delivery, you will get an email and SMS on your registered contacts asking you to reply with a ‘YES’ to confirm your order. Once you have confirmed ‘YES’, you will get a confirmation email and SMS on your registered email address and mobile number respectively.

Questions: can I leave items in my cart for future purchase?

Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

Questions: I cannot complete my registration, what do I need to do?

Contact us, detailing the problem you have encountered. You can either email us on contact@upakarma.com or call us on 011-40691456 and our Customer Care will be happy to assist you.

Questions: what all payments type we have?

For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking. For International Orders: You can pay for purchases using PayPal and Credit Card only.

CAN I UPDATE MY EMAIL ADDRESS OR OTHER PERSONAL INFORMATION?

Yes. Log in to your account to make these changes. Click Here to View Your Account.

CAN I UPDATE MY CREDIT CARD?

Yes. Log in to your account, add the new card and click Update my credit card. Click Here To Update Your Payment Information.

Questions: how safe it is to use my credit/debit card or make an online payment on urban life world?

We use Razor pay Secure payment gateway for all card payments and also for Net banking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.

Questions: how do I avail of the cod facilities?

COD facility is available for India orders only. When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method

Questions: what if I received incorrect, damaged product?

While we try our best to fulfil your orders correctly and in the best manner possible, for any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.

Questions: how will I get refund for my cancellation amount for the cancelled product?

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 9810703572 (Timings: 10am-6pm IST) or email us at info@urbanlifeworld.com

Questions related to our products?

Questions: For how long should I use these oils?

Urban life oils are based on ancient Ayurveda, nutraceutical and cosmetics techniques. They heal our body from the deepest pore and further help in taking preventative actions in the body against the various health conditions. Thus, it is best advisable to use these oils with a little patience. They take time ranging from 3 days to 3 months to show their positive effect on the body. However, the effect varies based on your body type and the level of health problem that you are facing. Hence, we suggest that you use these oils for longer periods, until you see the beneficial results products yourself.

Are the urban life products gender or age specific?

No! Urban life products are not gender specific. You can use these oils irrespective of your age and gender. However, it is very important that you do a small patch test before you start using the oil on your body. Although, it is most advisable to use these oils for people of age 5 years and above. The oils are 100% pure and made from ayurveda based natural ingredients that are safe for kids above the age of 5 years.

Question: How frequently can I use the product?

For the best results, it is advisable to use the products on a daily basis, right before you go to bed. Keep the bottle near your bed and make it a part of your daily routine to use it for a faster and better healing. When you apply the oil at night, the goodness of the oils penetrates deep within our pores, enhancing the healing process while your body rests.

Question: why we should prefer urban life product over so many products available in the market?

Ans. We as a healthcare professional wants the best and the safest products for our patient. But the hard truth is most of the brand in India market contains toxins like parabens, phthalates, fragrance and many more which no even want around them to be into the toxic ingredients…. Happy to share that urban life product is mad super safe with all the super standards plus all the certification are there

More importantly we are not just a brand we make our product out of love and care. We use what we

What we sell!!!!

 

Try us once and you will fall in love with urban life world wellness.